Business Chinese · Intermediate · After Book 2 · 10 units · 220 words

Chinese for E-commerce Book 3 · 电商中文 · 第三册

You finished Book 2 — now lead customer service with 小李 as service lead and new rep 小张: service standards, four buyer types, price and product questions, logistics issues, complaints, after-sales and long-term customer care. Each unit has two flashcard decks, two dialogues, pattern practice, a phrase toolbox, a real task and a quick check.

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Unit 1认识客服rènshi kèfúWhat Great Service Really Is
Unit 2素质要求sùzhì yāoqiúThe Service Standard: Calm, Sharp, Kind
Unit 3工作技巧gōngzuò jìqiǎoSkills on the Floor
Unit 4客户分析kèhù fēnxīKnow Your Customer: Four Buyer Types
Unit 5价格询问jiàgé xúnwènPrice Questions, Answered Well
Unit 6产品性能chǎnpǐn xìngnéngAnswering Product Questions Like a Pro
Unit 7物流问题wùliú wèntíLogistics Issues, Handled Calmly
Unit 8投诉处理tóusù chǔlǐComplaints: From Angry to Advocate
Unit 9售后服务shòuhòu fúwùAfter-Sales: Returns, Exchanges, Repairs
Unit 10客户维护kèhù wéihùKeep Them (Yours): Care That Compounds